Customer Services

The SEBO Helpline telephone number is 01494 465533 and is open Monday to Friday, 8.30am – 5.00pm, or we can be emailed at

The Helpline is there to advise you on self-help and to arrange servicing. SEBO machines are designed to be easy to maintain and most ‘problems’ can be resolved over the phone.

Before phoning SEBO for service please ensure you have checked for blockages, fitted a new bag, replaced dirty filters and cleaned the brush roller (and fan if you have a turbo brush). Instructions can be found on our Maintenance and Troubleshooting Videos pages.

If you still need to contact SEBO, please have your serial number and date of purchase details available.